Returns & Cancellations

Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods.

You then have a further 14 days to return the goods.

To cancel an order, please email us - hello@rivomodels.co.uk

Returned goods must be:

You may inspect the goods as you would in a shop.

We reserve the right to reduce a refund if goods show signs of excessive handling.

Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer.

We recommend using a tracked delivery service.

Refunds will be processed within 14 days of receiving the returned goods.

Refunds will be made using the original payment method.

If an item arrives damaged or incorrect, please contact us within 48 hours of delivery.

We will arrange a replacement or refund as appropriate.

Your statutory rights are not affected.